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Terms of sale
GENERAL PROVISIONS
These conditions of sale have as their object the purchase of products and services made by telephone, E-mail, WhatsApp and through the website www.coinsafe.it managed by CoinSafe srl with registered office in Pescara, PI 02342120686.
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These conditions govern purchases made on the website www.coinsafe.it in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce.
ARTICLE 1 - OBJECT OF THE CONTRACT
With these general conditions of sale, CoinSafe.it sells and the Customer remotely purchases the tangible movable goods indicated and offered for sale on the website www.coinsafe.it. The contract is concluded, by accessing the Customer at www.coinsafe.it, and the creation of a purchase order according to the procedure provided by the site itself.
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The customer undertakes to read, before proceeding to confirm his order, these general conditions of sale, in particular the pre-contractual information provided by CoinSafe srl and this acceptance is considered tacit, unless otherwise communicated in any way from / to Customer.
ARTICLE 2 - PRE-CONTRACTUAL INFORMATION FOR THE CONSUMER - art. 49 of Legislative Decree. 206/2005
The Customer, before the conclusion of the purchase contract, examines the characteristics of the goods which are illustrated in the individual product sheets at the time of choice.
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Before validating the order with "payment obligation", the Customer is informed about:
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- total price of the goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
- conditions, terms and procedures for exercising the right of withdrawal;
- information that the Customer will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for the purchased goods;
- after-sales assistance conditions and commercial guarantees provided by CoinSafe srl.
ARTICLE 3 - CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is considered concluded with the sending by COINSAFE srl to the Customer of an e-mail, (or WhatsApp message) confirming the order. The e-mail (or WhatsApp message) contains the Customer's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the ordered goods will be sent.
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The Customer undertakes to verify the correctness of the personal data contained in the above e-mail (or WhatsApp message) and to promptly notify CoinSafe srl of any corrections / changes to be made.
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CoinSafe srl undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may emerge. Furthermore, the photographs of the products presented on www.coinsafe.it do not constitute a contractual element, as they are to be considered only representative.
ARTICLE 4 - AVAILABILITY OF PRODUCTS
The availability of the products refers to the actual availability at the time the Customer places the order. However, this availability must be considered purely indicative as:
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- the products could be sold to other customers before confirming the order, due to the simultaneous presence on the site of multiple users;
- an IT anomaly could occur such as to make a product available for purchase that in reality is not.
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Even after sending the order confirmation messages sent by www.coinsafe.it, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the product or products not available and the Customer will be immediately informed via e-mail or WhatsApp; with this message the customer will also be informed of the methods and timing of reimbursement of any sums paid.
ARTICLE 5 - METHOD OF PAYMENT
Any payment by the Customer can only be made by means of the credit cards indicated on the website www.coinsafe.it, by bank transfer, with the PayPal payment method * or by installment payment by financing **.
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The communications relating to the payment and the data communicated by the Customer when this is done take place on special protected lines. The security of payment by credit card is guaranteed through VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.
ARTICLE 6 - PRICES
All sales prices of the products indicated on the website www.coinsafe.it are expressed in Euros and include VAT.
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Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
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The Customer accepts the right of CoinSafe srl to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail (or WhatsApp) sent. by CoinSafe srl to the Customer.
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In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by CoinSafe srl, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days. from the day of cancellation.
ARTICLE 7 - RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
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The Customer who intends to exercise the right of withdrawal must notify Coinsafe Srl by means of an explicit declaration containing the decision to withdraw from the contract.
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In case of exercising the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to CoinSafe srl his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
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The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, CoinSafe srl will refund the amount of the products subject to withdrawal within a maximum period of 14 days.
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The customer can use any means of shipping, for the return of the goods, all shipping costs will be at his expense (art 56 co. 2 legislative decree 206/2005). It is understood that in the event of a product defect, the shipping costs will in any case be borne by CoinSafe srl.
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As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, CoinSafe srl may suspend the refund until receipt of the goods or until the Customer demonstrates that he has returned the goods to CoinSafe srl.
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CoinSafe srl will make the refund using the same payment method chosen by the Customer during the purchase. In the case of payment made by cash on delivery or bank transfer, and if the Customer intends to exercise his right of withdrawal, he must provide CoinSafe srl, by accessing the Contacts section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement, from part of CoinSafe srl.
ARTICLE 8 - LEGAL CONFORMITY GUARANTEE
In case of receipt of defective products or in any case non-compliant with the orders placed, the Customer has the right to restore the conformity of the product without charge by repairing or replacing the product. The Customer can exercise this right if the defect occurs within one year from the delivery of the goods and reports the defect to CoinSafe srl. In order to exercise the aforementioned right, the customer must proceed with the creation of a Return practice. CoinSafe srl, in the event of a non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the Customer's availability.
ARTICLE 9 - COMMERCIAL WARRANTY
Some products presented on the website www.coinsafe.it may benefit, in addition to the legal guarantee of conformity referred to in the previous article, from a commercial guarantee whose duration is mentioned on the product data sheets of the articles.
To use the warranty, the customer must keep the purchase document, receipt or invoice.
ARTICLE 10 - METHOD OF DELIVERY
The products will be delivered by express courier to the address indicated by the Customer at the time of the order as soon as possible, in any case no later than 30 days. from the date of receipt by the Customer of the order confirmation e-mail (or WhatsApp) sent by CoinSafe srl.
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For each order placed on the website www.coinsafe.it it will issue an invoice for the goods shipped. The invoice will contain the information provided by the Customer during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.
ARTICLE 11 - LIABILITY
Coinsafe Srl assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.
ARTICLE 12 - ACCESS TO THE SITE
The Customer has the right to access the website www.coinsafe.it for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of CoinSafe srl, or of the respective owners of the brands treated, and are protected by intellectual property rights.
ARTICLE 13 - COOKIES
The website www.coinsafe.it uses "cookies". Cookies are electronic files that record information relating to the Customer's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow CoinSafe srl to offer a personalized service to its customers.
CoinSafe srl informs the Customer of the possibility of deactivating the creation of such files, by accessing its Internet configuration menu.
ARTICLE 14 - INTEGRALITY
These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 15 - APPLICABLE LAW AND JURISDICTION
The sales contract between the customer and CoinSafe srl is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this remote sales contract, the territorial jurisdiction is exclusively that of the Court of Pescara.
In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: _cc781905-5cde- 3194-bb3b-136bad5cf58d_https://webgate.ec.europa.eu/odr